Who we are

Our website address is: https://alphabetsnow.com owned and managed by Zyntx Lab, LLC. In this Policy, “Zyntx Labs”, “we,” “our” or “us” refers to Zyntx Labs, LLC , a company registered in California with its registered address located at 14407 Big Basin Way Suite F, Saratoga CA 95070, USA. When you are using any of our web or app Services in your personal capacity, we are the data controller under the applicable privacy laws, and this Policy applies.

For the purpose of this Policy, “Information” means any information relating to an identified or identifiable individual. This includes information you provide or generated when you use: (a) one of our apps, for example, Klingon Alphabet Now (or collectively other apps published by Zyntx Labs our “Apps”); and (b) zyntx.com and any other dedicated Zyntx Lab websites, such as polytrak.co, alphabetsnow.com which link to this policy (“Website” and together with the “Apps” the “Services”). When you use the Services, you accept and understand we collect, process, use and store your Information as described in this Policy. If you do not agree with this Policy, you must not use any of the Services. If you change your mind in the future, you must stop using the Services and you may exercise your rights in relation to your Information as set out in this Policy.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Information we collect

We will collect and use the following Information about you:

Information we automatically collect or is generated about you when you use the Services

Information you provide to us

Information we automatically collect or is generated about you when you use the Services:

Information received from third parties.

Children

Our Services are not targeted at children, and we do not knowingly collect Information from children under the age of 13. If you learn that a child has provided us with Information in violation of this Policy, please contact us as indicated below.

How we use your personal Information

We use your Information to: Provide you with the Services. We will use your Information to perform our contractual obligation towards you to allow you to create an account and use the Services. The Information we process when doing so includes your registration information, Information you provide to us when using the Services, identifiers, Information you generate when using the Services, and Information regarding your use of the Services such as transaction information. We also use your Information when you activate certain features of the Services, such as your Geolocation information when you use the location reminder feature. If you are a user of PolyTrak’s paid plans, we will use your Payment Information for payment processing purposes as well as sales tax collection and reporting as required by law.

How we use cookies and similar technologies

Cookies are small files of letters and numbers that we store on your browser or the hard drive of your computer. They contain information that is transferred to your computer’s hard drive.

Our Services uses Cookies to collect information about your browsing activities and to distinguish you from other users of our Services. This aids your experience when you use our Services and also allows us to improve the functionality of our Services.

We use the following cookies:

CookiePurposeRetention
Google AnalyticsAnalyzing website traffic and user behavior90 days

You can block cookies by setting your internet browser to block some or all cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to use our Services.

Except for essential cookies, all cookies will expire after maximum 2 years.

Who we share your data with

We share your Information with selected third parties, including:

Although we have in place security measures to maintain the privacy and integrity of your Information, the transmission of Information via the internet is not completely secure. We may also take extra steps to protect your Information and minimize the Information we process. For example, when we store your Information, we use AES 256 encryption, and when we send or receive your Information, it is encrypted with TLS 1.1 or above. Additionally, we are not responsible for how third-party integration services may collect, use or share the Information you send from the Apps. Please review the privacy policy of such third-party integration partners before connecting those services to the Apps.

Where we store your Information

Your Information will be processed by our employees and service providers in the U.S. If you choose to use our Services from the European Economic Area (“EEA”), the United Kingdom (“UK”) or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your Information outside of those regions to the U.S. for storage and processing. We may transfer Information from the EEA or the UK to the U.S. and other third countries based on European Commission-approved or UK Government-approved Standard Contractual Clauses, or otherwise in accordance with applicable data protection laws. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating our Services. You can contact us as detailed below if you want more information about our data transfer practices.

How long we retain your data

Your Information is kept for as long as necessary to achieve the purposes set out above. When we process Information for our own purposes, we determine the retention period taking into account various criteria, such as the type of Services provided to you, the nature and length of our relationship with you, possible re-enrollment with our Services, the impact on the Services we provide to you if we delete some Information from or about you, and mandatory retention periods provided by law and the statute of limitations. Generally, we also delete your Information following a valid erasure request (see below Your Rights: Erasure section). Some Information we collect will be stored for longer where we have an overriding legitimate interest to retain such Information (for example, Information on suspicious behaviour of certain users of our Services and transaction records).

When deleting Information, we will take measures to make the Information irrecoverable or irreproducible, and electronic files which contain Information will be deleted permanently.

What rights you have over your data

If you are based in the EEA or the UK, you have certain rights in relation to your Information. You will find more information below on when which rights can apply. To exercise your rights, please contact us at https://www.zyntx.com/contact. Before fulfilling your request, we may ask you to provide reasonable Information to verify your identity. Please note that there are exceptions and limitations to each of these rights, and that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain Information for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.

The right to access is not absolute. For example, we cannot reveal trade secrets, or give you Information about other individuals.

To object to all other processing based on our legitimate interests, please contact us at https://www.zyntx.com/contact. Please note that we may have an overriding legitimate interest to keep processing your Information, but we will let you know where this is the case.

Other rights

You also have the following rights:

Contact & complaints

We welcome questions, comments and requests regarding this Policy. For additional details and frequently asked questions about our policies, please read our Security, Privacy and GDPR FAQs. If you wish to make a complaint about how we process your Information, please contact us at https://alphabetsnow.com/contact or https://www.zyntx.com/contact and we will endeavour to deal with your complaint as soon as possible. You can also send an email to us at privacy@zyntx.com.

Changes

If we make any material changes to this Policy, we will post the updated Policy here and notify our users through the Services and/or newsletters. Please check this page frequently to see any updates or changes to this Policy.